Client Success Manager

Job Description

  • Source and serve HNI and Ultra HNI clients through luxury marketing initiatives, introducing them to global design standards offered by the company.
  • Identify business opportunities by researching prospects through events, shows, cold calling, brand collaborations, and other avenues.
  • Arrange and attend meetings with lead designers, architects, and clients to present and explain the company's design philosophy and offerings.
  • Give tours of the company’s spaces, create client profiles, and assist in expediting commercial conversations.
  • Conceptualize and execute client engagement activities and generate leads through innovative ideas via web-based and direct sales channels.
  • Research industry trends and provide inputs to strengthen the brand’s market presence.
  • Maintain detailed records of activities and meetings in a systematic way for follow-ups and analytics, sharing insights with management regularly.

Education + Experience

    • Qualification: MBA from a premium institute or foreign university.
    • Experience: 3-7 years as an individual contributor in luxury brand sales, luxury hospitality sales, bespoke sales, or luxury design. Experience in high-end marketing and sales, particularly handling Ultra HNI and HNI clients, is preferred.

Required keyskills

    Strong communication and interpersonal skills ,Luxury Sales ,Client Handling ,Marketing ,Sales Pitching ,Event Management